Monday, June 20, 2016

On-Line Selling - an Option for Smaller Businesses?

Image source: www.forbes.com/sites/samsungbusiness/2015/02/09/

It wasn't long ago that many predicted the death of the brick-and-mortar store at the hand of the on-line retailer. However, recent research conducted by the International Council of Shopping Centers (ICSC) finds that the relationship between on-line retail and physical stores is becoming more intertwined. In fact, retailers with robust "omni-channel" strategies, i.e. those backed by physical stores in addition to on-line platforms, generated the most on-line sales. As the report points out, physical stores are still central to the whole enterprise, but they are increasingly used in conjunction with other product delivery methods and serve to enhance retailers image in their trade area.

Housingworks, a New York based non-profit that operates a small chain of thrift stores,
has set up a dedicated on-line auction platform. 

Large retailers continue to expand their omni-channel retail presence in a variety of ways including ‘buy online and pick up/return to the store’ features that are increasingly popular. But the ability to omni-channel is no longer limited to deep pocketed big businesses. In this post we explore options available to smaller retailers who want to offer customers multiple ways to buy their goods, including from the comfort of their own homes.

While the decision to sell on-line is one made by the retailer, commercial district practitioners can help their businesses by informing them of their options for selling on-line and helping market and promote those businesses that already have on-line sales platforms.

Option #1: Creating a dedicated website 
While selling on a dedicated website requires a higher investment of time and resources, it can be a worthwhile effort that allows for a greater level of control and branding by the retailer. Below are some of the most popular platforms being used today. 

Wordpress - WordPress is a well-known and very user-friendly platform that allows small businesses to set up a great looking website in a very short time, as well as customize it to suit their needs without detailed programming knowledge. The standard payment option with this is PayPal. Going through PayPal requires a bit of extra effort on the part of the shopper, so those looking to sell quickly could check out plugin options like WooCommerce or Selz at an additional cost.

Wix - is a cloud-based web development platform that allows small businesses to create web sites and mobile sites through the use of online drag and drop tools. Their beautiful templates are customized for a variety of business types (from eating establishment to beauty salons, among many others) which include particular features that are useful for each business type (for example, restaurant templates come with online ordering and reservation options). The platform includes some interesting features such as text and writing help from professional writers for the website content, and the inclusion of video backgrounds in the website.

A nice looking template for a coffee shop website from Wix

Bigcommerce is a little different from Wix and Wordpress as it consists of a comprehensive ecommerce solution for small businesses that integrates multiple points of sales (POS). This means that besides creating a website and selling from it, Bigcommerce offers a platform for merchants to also sell through social media (on their Facebook page, on Pinterest, etc.), as well as on their physical stores or in fairs, pop ups or markets. Some interesting features include the analytic reports which give business owners insights of sales trends, and a customer profile section that allows business to learn about their customers and shopping habits.

Square Market -  similarly to Bigcommerce, Square Market consists of a comprehensive ecommerce solution to sell online, which can be through the business own website or with third party e-commerce sites, as well as in physical stores, fairs and markets. The platform is also customized for particular business types and includes beautiful but limited template options. Its analytic reports are a great feature as its ability to integrate inventory control between online and offline sales.

Shopifyis  quickly becoming one of the most popular ecommerce platforms in the market. Similarly to Bigcommerce and Square Market, it consists of a multi-channel commerce platform designed for small and medium-sized businesses. Merchants use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations and pop-up shops.
Leif is a retail website powered by Shopify

Option #2: Using an Existing Online Platform

On-line marketplaces are popular plug-and-play options with many retailers. Below are some of the most popular options.

Amazon - The most visited on-line marketplace selling products from chain stores and international sellers. Includes bulk-listing and reporting tools and ability to have fulfillment handled by Amazon for an additional cost.

Ebay -  a shopping and online auction that allows businesses to sell a broad variety of goods and services worldwide.  It is the second most visited on-line marketplace after Amazon. In addition to its auction-style sales, the website has expanded to include "Buy It Now" shopping. The website is free to use for buyers, but sellers are charged fees for listing items and again when those items are sold.

Etsy Another very popular marketplace, Etsy focuses exclusively on handmade products and offers retailers an on-line platform that has significant reach. International sellers allowed. Includes shopping cart and image library.


Etsy's product display offers multiple filters that optimize product search and make navigation extremely easy.


Bonanza -  An increasingly popular marketplace, Bonanza sells new and used products mostly from popular brands. Includes photo-editing tools, image library, batch editor, and more. The website and searching tools are less attractive and user-friendly than the more famous online marketplaces.

Storenvy - An on-line marketplace focused on indie brands. Includes inventory and order tracking, visitor stats, mobile friendly component, and image library. Free to open, but extras, like domain support, promo codes, and more will cost various fees. The website is very user-friendly, but its search filter options are quite limited, which makes finding specific products inconvenient for shoppers.

OpenSky - Another online marketplace focused on indie brands. It includes simple management tools, unlimited product listings, and mobile optimization. Extremely user-friendly with several filters that optimize product search and display.

It is worth noting that these options are not mutually exclusive - businesses can have both a dedicated website and offer their products on Esty, Ebay or any other marketplace seller. Selling in multiple places can open business up to consumers that local merchants may have never reached otherwise. Establishing an on-line presence is also a great marketing strategy and may also help boost foot traffic and sales at physical stores (and in your district).

While the time requirements of running a small business may make it difficult for some merchants to consider selling on-line, commercial district practitioners can play an instrumental role in encouraging and providing information for merchants who might be willing to take the next step. 
Patricia Voltolini, PhD is a Senior Associate at Larisa Ortiz Associates. 

Wednesday, June 15, 2016

The Case Against Brick Sidewalks

In New York City, the City long ago stopped funding the construction of brick sidewalks.

Why? Simply put. Lawsuits.
If maintenance needs are neglected, a brick sidewalk can quickly become a liability for a few reasons: tree roots cause sidewalks to bulge, bricks come loose and uneven surfaces cause pedestrians to trip and fall. Another issue is that the bumps and uneven services hamper mobility for people with disabilities. In fact, the situation has become so dire that some communities are replacing brick pavers with concrete, which is what Downtown Brooklyn did in 2008 when they replaced brick pavers with concrete.

And then there is cost. In Portland, ME the City estimates that brick costs $130 per square yard, compared to $100 per square yard for concrete.

In Georgetown, Washington DC, a community whose image is nearly synonymous with brick sidewalks states in its 2028 Plan that "Red brick sidewalks are a prominent element of Georgetown's streetscape. But these sidewalks are often a source of frustration and inconvenience to pedestrians as...uncovered tree boxes make for tricky footing, and bricks that need replacing go untended." Understandably, the report glosses over the trip and fall hazards (who wants to admit liability and encourage lawsuits?) that have resulted in lawsuits for other BIDs, but the suggestion that the bricks cause a hazard is there nonetheless.

Over the years, many have written about the challenges with brick sidewalks, yet I must say that I continue to attend conferences where architects and planners eagerly display renderings with perfectly laid brick. Sigh.

This piece by blogger Rob Goodspeed, "Where the (Brick) Sidewalk Ends"  goes so far as to suggest that "there is an uncertain ethical calculus for brick." What do you think?

Round Up: "Innovation Districts," The Housing Trilemma, Philly Revamps Corridors, Walkable Urbanism Ranked, Chicago Rakes in Another Corp HQ

Newest Fad in Urban Development: Innovation Districts

You can call something a duck but does that make it a duck? Despite the use of farm animals to draw out this point, does calling a district an "Innovation District" guarantee its future as such. A new trend in urban development is encasing areas with this name. 




In the wake of housing affordability rising across the nation but the desire to live in both a city with a strong economy and high quality of life, Josh Lehner at the Oregon Office of Economic Analysis explored the “housing tri-lemma” and discovered three US cities that achieve all three.




In Philadelphia, new energy, direction, and leadership abounds for their commercial corridors that have been neglected over time. Philadelphia has multiple district initiatives such as the Storefront Improvement Program, The Business Security Camera Program, and The Instore Forgivable Loan. Find out more...



The article claims that walkable urban places command a rent premium, increase equity—and are poised for more growth. The story presents data and charts displaying levels of Walkable Urbanism.



The companies are following the labor force which wants to be where the action is. McDonald’s is moving its HQ from sprawling leafy suburban Oak Brook to an area close to the city’s most violent neighborhoods - "joining a parade of companies creating an island of prosperity amid urban dysfunction."


Friday, June 10, 2016

ICSC tells us there is "Nothing Eco about E-tail"


This month’s Shopping Centers Today reported on new research by Deloitte and Simon that offered a comparison between e-shopping and in-person purchases at brick and mortar stores. The takeaway? As the cover probably makes clear, the results don’t favor e-tailing. When fuel, electricity and packaging for bricks-and-mortar and online sales are compared side by side, purchasing the same set of goods at a mall would create 37,710 metric tons of emission versus 40,295 for an online purchase. We offer the additional insight that the differential is likely more favorable for mixed-use downtown environments. Unlike a mall environment where the majority of shoppers arrive by car, office workers who grab a quick lunch or residents who spend in the immediate vicinity of their apartments do not generate additional automobile trips. 

While this seems like it would be good news and offer an opportunity for marketing downtown as a “green” solution, some argue that in the final analysis a customer’s desire for the convenience of delivery will trump a desire to decrease their environmental footprint. One marketing expert who specializes on sustainability who was quoted in the article said “Sustainability was big in the 90’s and 2000s. After the recession hit, it dropped to like 19th or 20th on people’s priority list.” That may be the case for an individual customer, but cities that have policies and benchmarks to reduce their overall carbon footprint, like New York, will be encouraged by these findings. This analysis will only serve to further enhance the argument in favor of downtown mixed-use environments. While this is something that many of us know, it bears repeating with hard data in hand. 

Wednesday, June 1, 2016

Pratt Continuing Ed hosts full-day course: "Introduction to the Process of Downtown Revitalization"

Pratt's School of Continuing and Professional Studies is hosting a full-day course on Friday, June 10, 9am-5pm - "Introduction to the Process of Downtown Revitalization." The class will be taught at their Manhattan campus by Victor Dadras and Robert Dadras of Dadras Architects; the class includes a group manual and meals.

This full-day course will be an intense comprehensive introduction to all the elements involved in a successful downtown revitalization effort.

Click HERE and follow the steps below to register.

Tuesday, May 31, 2016

Brooklyn Chamber hosts panel discussion on "How to Save Brooklyn's Retail Corridors"

Join us on Friday, June 17th from 8:30-10:30 am for a panel hosted by the Brooklyn Chamber of Commerce on "How to Save Brooklyn's Retail Corridors." A diverse group of community leaders, retail consultants and brokers will be on hand to discuss why corridors in Brooklyn seem to be facing growing vacancy rates even as the borough sees incredibly strong economic growth.

Speakers include:
- Carlo A. Scissura, President & CEO, Brooklyn Chamber of Commerce
- Hon. Jo Anne Simon, Assembly Member, 52nd District
- Hon. Brad Lander, Council Member, 39th District
- Larisa Ortiz, Principal, Larisa Ortiz Associates
- Tim King, Managing Partner, CPEX

For more information and to RSVP, CLICK HERE





Retailer Spotlight of the Month: Pio Pio





Pio Pio is a NYC based chain-let of Peruvian food specialized in Pollo a La Brasa (Rotisserie Chicken). With locations throughout Queens, Brooklyn, Bronx and Manhattan, Pio Pio restaurants have a modern and contemporary design, and lively atmosphere.



Price Point: Affordable


Target Market: Patrons looking for authentic Peruvian food and environment



History: First opened in 1994 in Rego Park, Queens, it has since expanded with four locations in Manhattan, three in Queens, one in Brooklyn, and one in the Bronx. Certain locations have expanded their menu beyond their hallmark rotisserie chicken & famous green sauce, rice & beans, avocado salad, plantains, and sangria to include Chinese-Peruvian stir fry, fresh fish, an array of ceviches, and fresh juice pisco cocktails.


Expansion Plans: With nine successful locations it is likely that they could expand.



Site Requirements: 2,500 square feet


Contact Info:  
84-02 Northern Blvd
Queens, NY 11372
718-803-7392 (for corporate representative dial extension 0)
www.piopio.com